December 03, 2004

"We'll call you right back."

Dear BellSouth,

When I called to check on the status of moving my old email address to my DSL account, your support person said, "No problem. It'll be complete within 24 hours and we'll call you when it's complete." Guess what? I'm still waiting. Your assurance that it'll be done in 24 hours is quickly approaching 48 hours. And no one has called.

I called this morning to see where we were. Imagine my surprise when the support rep said, "Hmm, it looks like the request didn't go through". He was nice enough to contact the billing department. The billing department said, "we're working on it now and we'll call you when it's done". Guess what? I'm still waiting. And no one's called.

When your collections people call me and want to know where their payment is, guess what I'm going to tell them? "I'm working on it right now. You'll have it within 24 hours. I'll call you when it's ready."

UPDATE: Guess BellSouth read the blog hbg2 account now works. Sweet!


Last year in August I called Bellsouth to do the same thing, not only did my email address never change, but my DSL service was downgraded, my payments were never credited to my account, I have been overcharged by at least $1000 and my phone was turned off. I love Bellsouth. My DSL account is still wrong, but I am afraid to call them back.

Posted at December 3, 2004 07:01 PM

On the flip side, I have kept BellSouth from receiving over $1000 in income over the past two years by going land-line free. Haven't regretted it once. They stink.

Posted at December 7, 2004 04:34 PM