March 24, 2005

No, it looked like this.

I swear, if I added a step to the operations group’s procedure manual that said, “Shit on yourself”, there is one person in that group that would do it every time, no questions asked. I’m serious. I just handled a help desk for this person and it was amazing. It took me 10 minutes to get this person to answer a simple question.

One of their monitors seemed to be going bad. The whole thing was bathed in lavender and it made it difficult to read some of the console messages as they scrolled by. This person mentioned that another member of my group installed this specific monitor a few weeks ago since the old one went bad.

“So the old one looked like this,” I said, pointing to the screen.
“No,” she replied, “it was different.”
“Hmm,” I said, “what was the problem with it?”
“It looked like that,” she said, pointing to the screen.
“So the old one did look like this,” I said, pointing to the same screen she just pointed to.
“No, it was different.”
Inside, I’m thinking, what in the F* are you talking about? I say ‘did it look like this’ and you say no. But then you say ‘it looked like that’, pointing to the same freakin’ thing. I try again, slowly.
“OK,” I said, “2 weeks ago, this monitor was replaced, right?”
“OK. And we replaced the monitor because it was going bad, right?”
OK. Now we’re getting somewhere.
“Did the monitor that was going bad look like this?”
“No,” she said.
“No? Then why did we replace it,” I said.
“Because it was going bad like this one is,” she responded, pointing to the lavender-hued screen.
“So the old monitor did look like this one?” I said, pointing to the same freaking lavender-hued screen.
“No, it was different.”
Ho-lee shit. It was all I could do to not scream, “What is your major malfunction, Pyle! I started again from the beginning.
“Wait a minute. You’re telling me that the monitor was replaced because it was going bad, right?”
“And when the new monitor was installed, it looked fine, right?”
“And now we have to replace the replacement because the replacement is bad, right?”
”We’re replacing this monitor,” I say, pointing at it, “because now it’s going bad, right?”
“YES! Right!” (you can see the light go on)
“And the reason we’re replacing this monitor,” I say, still pointing at it, “is because it looks like the other one, right?”
“No. The other one looked different.”
“What do you mean it looks different?” I say, enunciating each word like I’m talking to a 3 year old.
At this point, I’m really getting pissed. I can’t imagine what the frick she’s talking about. How can it look the same, but be different?
“It looked different,” she says, pointing to the plastic bezel around the monitor, “this was different and the button was different.”
“Do. What?”
“Yes,” she says, “this part of the monitor was different on the old one”.
“Um...What?,” I say slowly, “you’re talking about the actual monitor? You’re saying that the monitor was different?”
“Yes,” she says, pointing to the monitor and looking at me like I’m the idiot, “that’s what I’ve been trying to tell you. This monitor looks different than the old one.”
“Dude, I don’t give flying flip about what the monitor looked like. All I want to know is”, I say, tapping on the monitor’s screen, “did the old monitor look this bad.
“Oh yeah," she says, tapping the screen, "the colors were all messed up just like this one.”


Is it safe for her to run with scissors?? Drive?? Travel alone??

Posted at March 24, 2005 04:16 PM

Ho-lee shit

Posted at March 24, 2005 10:11 PM

hmm, I knew what she meant right from the beginning. maybe that's because I'm not in tech support.

Posted at March 26, 2005 05:32 AM

communication is a lost art.

Posted at March 26, 2005 09:29 PM

I second Liz. I knew that's what she meant all along. Being on the "other side of the fence" sometimes makes all the difference. Doesn't make them less of a dipshit, but that's the way it goes. ;-)

Posted at March 28, 2005 07:47 PM

I could see where she was going with this one, but had I been in your shoes, I would have done the exact same thing.

Posted at March 28, 2005 10:03 PM